Welcome | Invocation |
---|---|
Bill's friend Harry wants to ask him a question. So as not to be rude, Harry says "Hello" to Bill first. |
In order to start a conversation with an agent, the user
needs to invoke the agent. A user does this by asking to speak with the
agent in a manner specified by the agent's developer. |
Request | Intent |
Harry asks Bill "What's the weather supposed to be like
in San Francisco tomorrow?" Because Bill is familiar with the city and
the concept of weather, he knows what Harry is asking for. |
A user asks the agent "What's the weather supposed to be
like in San Francisco tomorrow?" In Dialogflow, an intent houses
elements and logic to parse information from the user and answer their
requests. |
... | User Says |
For the agent to understand the question, it needs
examples of how the same question can be asked in different ways.
Developers add these permutations to the User Says section of the
intent. The more variations added to the intent, the better the agent
will comprehend the user. |
|
... | Entities |
The Dialogflow agent needs to know what information is
useful for answering the user's request. These pieces of data are called
entities. Entities like time, date, and numbers are covered by system
entities. Other entities, like weather conditions or seasonal clothing,
need to be defined by the developer so they can be recognized as an
important part of the question. |
|
Fulfillment | Fulfillment Request |
Armed with the information Bill needs, he searches for
the answer using his favorite weather provider. He enters the location
and time to get the results he needs. |
Dialogflow sends this information to your webhook, which
subsequently fetches the data needed (per your development). Your
webhook parses that data, determines how it would like to respond, and
sends it back to Dialogflow |
Response | Response |
After scanning the page for the relevant info, Bill tells Harry "It looks like it's going to be 65 and overcast tomorrow." |
With the formatted reply "in hand", Dialogflow delivers
the response to your user. "It looks like it's going to be 65 and
overcast tomorrow." |
Context | Context |
Now that the conversation is on the topic of weather,
Bill won't be thrown off if Harry asks "How about the day after that?"
Because Harry had asked about San Francisco, follow up questions will
more than likely be about the same city, unless Harry specifies a new
one. |
Similar to Bill's scenario, context can be used to keep parameter values, from one intent to another. Contexts are also used to repair a conversation that has been broken by a user or system error, as well as branch conversations to different intents, depending on the user's response. |
Wednesday, November 22, 2017
Dialog flow: basic
The process a Dialogflow agent follows from invocation to fulfillment
is similar to someone answering a question, with some liberties taken
of course. In the example scenario below, the same question is being
asked, but we compare the "human to human" interaction with a
conversation with an Dialogflow agent.
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